If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to Ova wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

We can offer to delay your next renewal date.

You can manage your subscription under your account dashboard

Yes, you may opt to cancel your subscription before the next cycle starts.

You can manage your subscription under your account dashboard

Our delivery is islandwide.

Delivery is $7 and discreetly shipped to your door. Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf. This is applicable to all orders with Emergency Contraception.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery be unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

Prescription Medication

Orders placed before 5:30PM will be delivered as fast as 4 hours upon checkout. Orders approved after 5:30PM will be delivered the next afternoon.

Weight Loss Injectable Medication

As weight loss injectable medications are temperature-sensitive, these products require cold chain management and will be hand-delivered to ensure its integrity. As such, the delivery times for this product differs slightly.

Once the treatment is approved by our doctor after consultation, our Customer Experience team will contact you through WhatsApp to schedule a delivery at a convenient date and time. Orders will be delivered the next day, with the following delivery windows available:

• 11AM-2PM
• 3PM-6PM
• 6PM-9PM (available on weekdays only)

Non-Prescription Products

Orders will be delivered the next day.

All Subscription Renewals

Orders will be delivered the day after the renewal of your subscription plan.

*Kindly be advised that public holidays and weekends may result in an additional day for delivery.

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible. Please note that we will not be able to change the delivery address once the order is approved.

Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

Kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will attend to you as soon as possible.

We accept Amex, Visa and Mastercard as a payment method.

You may update your payment details here https://getova.com.sg/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Payment Details'. Click on 'Save New Card'.

You may update your payment details here https://getova.com.sg/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Card Details'. Click on 'Save New Card'.

Once you've done that, kindly contact our customer care via live chat or email us at hello@getova.com.sg and our care team will trigger the renewal for you.

This fee covers the time spent by your medical provider to review your information, assess your suitability for treatment, and discuss your personalized treatment plan with you.

Our medical team is compensated based on the number of patients they assist, and 100% of the consultation fees go directly to them for their expertise and time.

Under our new process, you will first book a consultation, then meet with your doctor to discuss your treatment options. After the consultation, you can select the medication that best suits your needs. This ensures that all treatments are tailored specifically for you.

Your data security and confidentiality is something we take very seriously and we have taken significant steps to keep your data secure. All data is secured with TLS/SSL encryption.

Your clinical data and questionnaire responses are stored in our secure EMR (Electronic Medical Records) and can only be accessed by our medical team as part of your evaluation.

Video consultations are carried out on HIPAA compliant software, all consultations are taken in complete confidentiality between our medical team and you.

Your name and address will only be used for delivery purposes only and your treatment will be delivered discreetly direct to you.

We are not able to accept returns of medical products for reuse or resale once your order is processed. All sales are final.

You may cancel your subscription or change your next refill process date anytime before your renewal date.

All sales are non-returnable and non-refundable once your order is placed.

Out of consideration and respect for our doctors' time, if you do not show up for your scheduled appointment or decide to cancel with less than 24 hours' notice, you will be charged 100% of the consultation fee.

Upon receiving your order, please inspect the package and its contents immediately. If you notice any discrepancies such as missing, incorrect, or damaged items, please contact us as soon as possible at hello@getova.com.sg or send a chat message on our website.

It’s important to report any issues within 48 hours of receiving your order. This timeframe allows us to effectively investigate and resolve the issue promptly.

To help us assist you quickly, please provide:

• Your order number
• A detailed description of the issue
• Clear photographic evidence (if applicable)

Please do not discard any defective, damaged, or incorrect items (including packaging). We may need to arrange for the items to be collected for further investigation or processing.

Please note that discrepancies reported after 48 hours from the delivery date may not be eligible for correction, as we are unable to effectively verify claims beyond this period. Your prompt reporting is crucial in ensuring a swift resolution.

By MOH regulations, you are required to do video consultations with a medical professional for verification purposes and to ensure we are providing medication to the right person of legal age.

A copy of your ID is required when purchasing any medicine. This is to ensure that the treatment is given in the correct & legal name and are sold to customers of the appropriate age. Your personal data, medical history or ID will not be shared outside our secured system.

ID is not required when buying other items.

You can use your NRIC, passport or driving license.

To send us a copy of your ID, simply take a photo of your ID using your camera phone and upload the file.

Government ID is needed when purchasing any medicine so we can ensure the treatment is prescribed in the correct & legal name and are sold to customers of the appropriate age. Your personal data, medical history or ID will not be shared outside our secure system.

ID is not required when buying other items.

Our license is listed as ORA Clinic and our registered corporation is PX Ventures. You may head over to https://singapore-corp.com/co/px-ventures-pte-ltd to verify our UEN.

OVA is registered under ORA Clinic as part of the list of telemedicine providers. You may find us in this list below. https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/voluntary-listing-of-direct-telemedicine-service-providers-6sep2021.pdf